Table of Contents
1. Introduction
Welcome to PropertyCab (propertycab.in), a real estate platform operated by PropertyCab (hereinafter referred to as "PropertyCab", "we", "us", or "our"). We respect your privacy and are committed to protecting your personal data.
This Privacy Policy governs how we collect, process, store, and protect personal data you provide when using our website, mobile application, or associated services. It is prepared in compliance with India's Digital Personal Data Protection (DPDP) Act, 2023, the Information Technology Act, 2000, and the IT (Reasonable Security Practices) Rules, 2011.
2. Data Fiduciary Identity
Under the DPDP Act, 2023, PropertyCab acts as the Data Fiduciary — the entity that determines the purpose and means of processing your personal data.
Legal Name
PropertyCab
Website
propertycab.in
Registered Address
India
Contact Email
privacy@propertycab.in
3. Information We Collect
We collect personal data in the following categories:
Identity Data
Name, username, profile picture, gender
Contact Data
Email address, mobile number, postal address
Account Data
Login credentials, account preferences, role
Transaction Data
Property enquiries, visit bookings, lead history
Technical Data
IP address, browser type, device identifiers, OS
Usage Data
Pages visited, search queries, time spent, clicks
Communication Data
Messages sent via contact forms and chat
KYC / Verification Data
RERA numbers, documents for agent verification (agents only)
We do not collect Special Categories of Personal Data (e.g., biometric, health, caste, or religious data) unless specifically required and with your explicit consent.
4. Lawful Basis of Processing
Under DPDP Act §4–6, we process your personal data only when a lawful basis exists:
- Consent: You have given clear, informed, specific, and free consent for one or more specific purposes (e.g., newsletter sign-ups, marketing).
- Contractual Necessity: Processing is necessary to fulfil a contract or to take steps at your request before entering into a contract (e.g., account registration, property bookings).
- Legal Obligation: We are required to process data to comply with applicable Indian laws and regulations.
- Legitimate Interest: We process data to pursue our legitimate interests (e.g., fraud prevention, platform security) where these are not overridden by your rights.
- State Functions / Public Interest: Processing authorised by the State or required for public-interest functions as recognised under the DPDP Act.
5. Purpose of Processing
We use your personal data for the following documented purposes:
- Create and manage your user account on PropertyCab
- Display, filter, and match property listings to your search preferences
- Facilitate communication between property buyers/renters and sellers/agents
- Process property enquiries, visit bookings, and post-requirements
- Verify agent credentials and RERA registration numbers
- Send transactional emails, notifications, and service updates
- Send promotional communications (only with your consent)
- Prevent fraud, detect abuse, and ensure platform security
- Comply with applicable laws and regulatory obligations
- Improve and personalise the platform experience through analytics
6. Data Retention
Under DPDP Act §8(7), we retain personal data only for as long as necessary for the stated purpose or as required by applicable law.
| Data Type | Retention Period |
|---|---|
| Account data | Duration of account + 3 years after deletion |
| Property enquiries & messages | 3 years from date of enquiry |
| Transaction / booking records | 7 years (as required by tax laws) |
| Agent verification documents | Duration of agent status + 5 years |
| Analytics & usage data | 26 months (anonymised after 6 months) |
| Marketing consent records | Until withdrawal of consent + 3 years |
Once the retention period expires, data is securely deleted or anonymised unless a longer retention is mandated by law.
7. Your Rights as a Data Principal
Under DPDP Act §11–13, you have the following rights. To exercise any of these rights, contact our Grievance Officer (Section 12).
Right to Access
Obtain a summary of your personal data being processed and the processing activities.
Right to Correction
Request correction of inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your personal data when it is no longer necessary for the purpose it was collected.
Right to Grievance Redressal
Have your grievances addressed by our Grievance Officer within 30 days.
Right to Nominate
Nominate another individual to exercise your rights in the event of your death or incapacity.
Right to Withdraw Consent
Withdraw consent at any time (where processing is consent-based), without affecting prior processing.
We will respond to all valid requests within 30 days. Certain rights may be limited where required by law (e.g., data needed for an ongoing legal obligation).
8. Data Security
We implement appropriate technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, alteration, disclosure, or destruction, in line with DPDP Act §8 and the IT (Reasonable Security Practices) Rules, 2011.
Encrypted Transmission
All data in transit is protected via TLS/SSL (HTTPS).
Access Controls
Role-based access restricts data to authorised personnel only.
Security Audits
Regular security reviews and vulnerability assessments.
In the event of a personal data breach, we will notify the Data Protection Board of India and affected Data Principals as required under DPDP Act §8(6).
9. Cross-Border Data Transfers
Under DPDP Act §16, the Central Government may restrict the transfer of personal data to certain countries. We ensure that any cross-border transfer of your data occurs only to countries notified as permissible under the Act.
Where we use third-party service providers located outside India (e.g., cloud hosting, analytics), we ensure appropriate contractual safeguards are in place. Our primary data infrastructure is hosted in India.
11. RERA Compliance Notice
Real Estate (Regulation & Development) Act, 2016
PropertyCab is a real estate information and marketing platform. All property listings on this portal are subject to registration under the Real Estate (Regulation and Development) Act, 2016 (RERA) as applicable in the respective state.
Broker RERA Registration
A51900000001
Maharashtra RERA (Placeholder — update with actual number)
- Always verify RERA registration of a project/agent before making any financial commitment.
- PropertyCab is not liable for representations made by individual agents or developers.
- RERA registration numbers for each listed project are displayed on the respective project detail page.
- Buyers are advised to consult a legal expert and review all RERA documents independently.
12. Grievance Officer
As mandated under DPDP Act §13 and the IT (Intermediary Guidelines) Rules, 2021, we have appointed a Grievance Officer to address complaints and concerns regarding the processing of personal data.
Grievance Officer
PropertyCab Data Team
Designation
Data Protection & Grievance Officer
privacy@propertycab.in
Response Time
Within 30 days of receipt
If you are not satisfied with our response, you may escalate your grievance to the Data Protection Board of India once constituted under the DPDP Act, 2023.
13. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technological developments. We will notify you of significant changes by:
- Posting the updated policy on this page with a revised 'Last Updated' date
- Sending an email notification to registered users for material changes
- Displaying a prominent notice on the platform for 30 days after update
Your continued use of PropertyCab after the effective date of any changes constitutes your acceptance of the updated policy.
14. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Also see our Terms of Service for platform usage terms and conditions.
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